Job Openings

Automotive Service Advisor – SIGN-ON BONUS AVAILABLE

Serving Hempstead and its surrounding towns, we at Hempstead Ford Lincoln want to make our service department as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. Our state-of-the-art service department is at the ready to assist our customers with all their maintenance needs. We are a progressive company looking for aggressive employees who want to further their careers by joining a company that provides every opportunity for success.


Job Responsibilities

The Automotive Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Automotive Service Advisor is the dealership's first-line customer-relations and service representative.

  • Schedule service appointments
  • Greet customers in a timely, friendly manner and obtain information
  • Document customer concerns
  • Refer to service history, inspect vehicle, and recommend additional needed service
  • Provide a complete and accurate written cost estimate for labor and parts
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
  • Maintain high customer satisfaction standards


Job Requirements

As an Automotive Service Advisor, you must have an engaging and high-energy personality, and the ability to build rapport and develop trust with customers. You must also have a strong work ethic, work well as part of a team and take pride in the work you do. 

  • Knowledge of Reynolds & Reynolds a plus but not mandatory
  • Strong sales skills
  • Must have good customer relation skills
  • Must have strong multitasking skills
  • Must be able to learn quickly
  • Must have flexible schedule
  • Ability to work in a competitive environment
  • Can work in a fast-pace environment, are organized, and can manage your time
  • Must have valid driver's license and maintain a clean driving record


Benefits:

  • 401(k) program
  • Sign-On Bonus for the most qualified individual
  • Professional and respectful work environment

Apply for Position

Automotive Service Dispatcher – SIGN-ON BONUS AVAILABLE

Serving Hempstead and its surrounding towns, we at Hempstead Ford Lincoln want to make our service department as efficient as our vehicles. And we know that starts with our most valuable resource - our employees. Our state-of-the-art service department is at the ready to assist our customers with all their maintenance needs. We are a progressive company looking for aggressive employees who want to further their careers by joining a company that provides every opportunity for success.


Job Responsibilities

 

The Automotive Service Dispatcher will be responsible for assisting the service department by dispatching and managing workflow through the shop and for carrying out his/her responsibilities through coordination with the service manager.

  • Dispatch work to technicians and assist in various ways to ensure the workflow of the service department
  • Responsible for assisting the Service Advisors and the Service Director with information, forms, reports, and/or documentation related to customer relations, as requested
  • Review parts and authorization holds daily
  • Review technician changes and updates on repair orders
  • Review appointments with Service Advisors
  • Provide estimation of time for completion of each repair order
  • Close and prepare work orders accurately for warranty submission
  • Establish processes and standards to ensure customer satisfaction and efficient and effective Service Department operation

Job Requirements

  • Must meet company's requirements for employment
  • Knowledge of Reynolds & Reynolds a plus but not mandatory
  • Ability to read and comprehend written instructions and information
  • Must have a valid driver's license
  • Ability to drive manual transmission vehicles
  • Prior experience in the automotive industry a plus
  • Demonstrate effective communication and interpersonal skills

Benefits:

  • 401(k) program
  • Sign-On Bonus for the most qualified individual
  • Professional and respectful work environment

Apply for Position

Contact

Hempstead Ford Lincoln

301 N. Franklin Street
Directions Hempstead, NY 11550

  • Sales: (877) 960-3828
  • Service: (877) 895-8181
  • Parts: (833) 600-2721

Hours

  • Monday 9am-7pm
  • Tuesday 9am-7pm
  • Wednesday 9am-7pm
  • Thursday 9am-7pm
  • Friday 9am-7pm
  • Saturday 9am-5pm
  • Sunday 11am-5pm