They sell you the car. Service is on their terms. Something doesn’t get fixed

Had a very pleasant experience. Although my Explorer was found to have an issue that required extensive work. My advisor John Lydon kept me informed all the time and advisong me that Warranty would cover the repairs. Had the car delivered to my house upon completion. Overall a very good experience.

There are service department, was incredible.Did everything in a timely manner?And in a professional way.

I was pleasantly surprised that my car was picked up at my home and a loaner was given to me while my car was serviced

I always receive excellent service from Rich Fiedler. I could not ask for better service advisors. Karen, Rich and John Lydon are personable and thorough and always greet me by name whenever I come in. Also, Maria in the parts department has always been excellent. I've known her since the 90's, and Bob Jackson in Finance, too!

Doug is wonderful to work with andvI trust him 100% in any car purchase I've made over our 25 year plus relationship. The best! JAVO

Always great and always better than we expect! Had basic problems solved without question. Thank you Lincoln!!!

Had my first oil change just over a month ago and also a recall. The guys there were great, my Nautilus was done in a timely manner, was clean and ready to roll. Great job by all 😀

Everything went smoothly and the sales staff was extremely helpful with my questions . Dealership was very clean

Service work was excellent!! There is nothing else which I can sayas I am a person of few words

Good service everything was handled and explained. Car detailed prior to receiving. Second car I’ve gotten here

very ni ce bo problem very informative not a long wqit at all and washed thw car

Excellent service and customer attention by Oscar and his staff. One been a customer for almost 6 years!

My experience at Hempstead Ford was absolutely stellar from start to finish. From the moment I first walked in to look at a vehicle, all the way through pickup day just a few days later, the entire process was quick, seamless, and genuinely pleasant — which is incredibly important to me when purchasing a vehicle. A special thank you to Rick, who was outstanding throughout the entire experience. His professionalism, responsiveness, and communication were exceptional. He was always quick to get back to me, answered every question thoroughly, and made the process stress-free from beginning to end. On the day of my appointment, everything was organized, punctual, and ready to go exactly as promised. It’s rare these days to find a dealership experience that feels this efficient, straightforward, and customer-focused. I truly appreciated the level of service and attention I received, and I highly recommend Hempstead Ford and Rick to anyone looking for a vehicle.

Salesperson: JC/Service advisor: Will/Mechanic: Angel/Parts Maria I recently had my Ford Edge in for service. My mechanic was Angel who was able to diagnose & fix the problem in a short amount of time. I have such confidence in the talent that exists at this Ford dealership. The staff is/has always been friendly, courteous, and helpful. (constantly keeping me in the loop) Its always a pleasure coming here. One of the best parts, getting my car washed after service is completed! Thank you Hempstead Ford