Testimoniales de Clientes

Quick service appointment. In and out for 20000 service check

As of November 11th, the earliest available service appointment offered was January 11th, two months away. And the service adviser told me "there's no guarantee your vehicle will be looked at on that date," it just holds your place in line. "It could be weeks after that before your car is seen and disgnosed."

John Talt made purchasing my Ford Ranger so easy and everything was done perfectly when I picked it up!

This team always goes the extra mile! Lost track of how many cars I have leased from this dealer. Always fair and honest.

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This is the best dealership that anyone would want to use. The sales people and service representatives are the best. John Lydon is always extremely helpful and wanting to get your car completed as needed. He is a pleasure to work with.

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Always a good experience with the staff, both sales and service

I had a very positive experience at Hempstead Ford Lincoln! From the moment I arrived, they took my vehicle promptly. My Service Advisor, Christopher Oyedeji, walked me into his office to discuss my concerns and let me know he would evaluate the issues and keep me posted. After diagnosing the car, he reached out directly to my extended warranty company to see what would be covered. Unlike most service advisors, Christopher actually kept his word and kept me informed every step of the way. I really appreciate his communication and professionalism. Highly recommend!

Easy to make the appointment. Ready when promised.

I want to buy new car so that’s way I called to sale person picked my call and I told all things I gave all information he said I call u back but no call same thing today I called morning and gave same information after that no call very bad service

The worst service department I've ever tried to deal with. They give zero attention but always ask to be rated the best.

This is the fifth vehicle we’ve bought from Hempstead Ford, and the fact that we keep coming back says most of what you need to know. We’ve bought enough cars to know what a good dealership feels like, and it comes down to being treated fairly, getting straight answers, and never feeling like a number on a board. Hempstead Ford has delivered that every time, and our 2027 Explorer ST-Line was no exception. We were coming out of a Ford Edge, and we’ll admit we had some concerns going in. The Explorer is a bigger vehicle, and we ... Read More

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Google - Oct 24, 2026

This is the fifth vehicle we’ve bought from Hempstead Ford, and the fact that we keep coming back says most of what you need to know. We’ve bought enough cars to know what a good dealership feels like, and it comes down to being treated fairly, getting straight answers, and never feeling like a number on a board. Hempstead Ford has delivered that every time, and our 2027 Explorer ST-Line was no exception. We were coming out of a Ford Edge, and we’ll admit we had some concerns going in. The Explorer is a bigger vehicle, and we worried it might ride more like a truck. We’d done our homework on the trim and pricing beforehand, and Frank met us with the same professionalism and ease we’ve come to expect. The test drive was relaxed and unhurried, and we took the ST-Line out on local roads. Our worry disappeared quickly. The Explorer does not drive like a truck. The ride is outstanding, composed and quiet, and honestly even better than the Edge. It also has a sportier look and feel than we expected from a three-row family SUV, and the cabin and large touchscreen made it easy to picture daily life with it. We knew by the end of the drive that it was the right choice. The sales process was just as smooth. Pricing was transparent, our questions got clear answers, and we reached a deal without any drawn-out back-and-forth or pressure. Frank knew the ST-Line well, including how it differs from the other 2027 Explorer trims, and he respected that we’d already done our research. Finance was equally painless. Mike walked us through the paperwork clearly, the numbers matched what we’d discussed, and nothing in the final contract surprised us. After five purchases, what keeps us loyal is consistency. Every visit has been handled by people who respect our time and our intelligence, and this one was no different. The Explorer has lived up to that first impression, and we’re looking forward to many miles in it. We’d recommend Hempstead Ford, and both Frank and Mike in particular, without hesitation to first-time buyers and longtime customers alike. Overall experience: 5 stars.

This is the fifth vehicle we’ve bought from Hempstead Ford, and the fact that we keep coming back says most of what you need to know. We’ve bought enough cars to know what a good dealership feels like, and it comes down to being treated fairly, getting straight answers, and never feeling like a number on a board. Hempstead Ford has delivered that every time, and our 2027 Explorer xx-Line was no exception. We were coming out of a Ford Edge, and we’ll admit we had some concerns going in. The Explorer is a bigger vehicle, and we ... Read More

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DealerRater - Oct 24, 2026

This is the fifth vehicle we’ve bought from Hempstead Ford, and the fact that we keep coming back says most of what you need to know. We’ve bought enough cars to know what a good dealership feels like, and it comes down to being treated fairly, getting straight answers, and never feeling like a number on a board. Hempstead Ford has delivered that every time, and our 2027 Explorer xx-Line was no exception. We were coming out of a Ford Edge, and we’ll admit we had some concerns going in. The Explorer is a bigger vehicle, and we worried it might ride more like a truck. We’d done our homework on the trim and pricing beforehand, and Frank met us with the same professionalism and ease we’ve come to expect. The test drive was relaxed and unhurried, and we took the xx-Line out on local roads. Our worry disappeared quickly. The Explorer does not drive like a truck. The ride is outstanding, composed and quiet, and honestly even better than the Edge. It also has a sportier look and feel than we expected from a three-row family SUV, and the cabin and large touchscreen made it easy to picture daily life with it. We knew by the end of the drive that it was the right choice. The sales process was just as smooth. Pricing was transparent, our questions got clear answers, and we reached a deal without any drawn-out back-and-forth or pressure. Frank knew the xx-Line well, including how it differs from the other 2027 Explorer trims, and he respected that we’d already done our research. Finance was equally painless. Mike walked us through the paperwork clearly, the numbers matched what we’d discussed, and nothing in the final contract surprised us. After five purchases, what keeps us loyal is consistency. Every visit has been handled by people who respect our time and our intelligence, and this one was no different. The Explorer has lived up to that first impression, and we’re looking forward to many miles in it. We’d recommend Hempstead Ford, and both Frank and Mike in particular, without hesitation to first-time buyers and longtime customers alike. Overall experience: 5 stars.

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The pick-up and deliver service was excellent.

Sales team took fantastic care of me and my family! They showed us everything we wanted to see and were completely satisfied with our experience. Rich and Tom know all there is to know about ford vehicles and their incentives. Looking forward to my next Ford purchase with Hempstead!

Could not be happier with this dealership, sales, service, and parts are excellent. Dimitri and Tony helped us with our purchase and we could not be happier with the honesty and professionalism that was provided to us. Great experience!

I was told my repair, a turbo replacement,would take 1 week…it took 3.5 weeks. I was also told a loaner would take a week to get. I got a loaner at the end of 3 weeks. Most calls to my services rep went unreturned. I also left 3 messages for the owner, but he never returned my calls. The service manager did return several calls. I asked for a courtesy discount but was told absolutely no….even though another Lincoln dealer quoted me $1,700.00 lower for the same work, but my car was already in the shop at Hempstead Lincoln. They finally offered $250 ... Read More

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Google - Oct 18, 2026

I was told my repair, a turbo replacement,would take 1 week…it took 3.5 weeks. I was also told a loaner would take a week to get. I got a loaner at the end of 3 weeks. Most calls to my services rep went unreturned. I also left 3 messages for the owner, but he never returned my calls. The service manager did return several calls. I asked for a courtesy discount but was told absolutely no….even though another Lincoln dealer quoted me $1,700.00 lower for the same work, but my car was already in the shop at Hempstead Lincoln. They finally offered $250 toward a rental after several weeks.I asked them to apply the $250 to my $4000.00 plus bill, but they wouldn’t. On a positive note, the work they did was excellent and my MKC is a great car!

Wish I can give 0 stars. DO NOT bring your car here for service. My husband brought his car to be serviced recently and it was returned without the lug-nuts on his tire. So disappointing that we had to get the car towed. Incompetent auto repair staff. We expect to be compensated for the inconvenience and disregard for our safety.

From the minute I sat down with service advisor Karen Wunderlich, she was passive aggressive, condescending and just outright nasty for no reason whatsoever. She should definitely not be working in the people service industry. I then left a message for the service manager Oliver who did return my call and was very nice, basic said that it is what it is. She's been there a long time and some like and some do not. That's not the kind of response a customer should get. I doubt she was even spoken to about the incident and that's ... Read More

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Google - Oct 16, 2026

From the minute I sat down with service advisor Karen Wunderlich, she was passive aggressive, condescending and just outright nasty for no reason whatsoever. She should definitely not be working in the people service industry. I then left a message for the service manager Oliver who did return my call and was very nice, basic said that it is what it is. She's been there a long time and some like and some do not. That's not the kind of response a customer should get. I doubt she was even spoken to about the incident and that's a shame, because it's bad employee's like her that can give an otherwise reputable business a bad name..

The service that day was wonderful. Very helpful & considerate. from the minute I pulled the car up to the service area. My car was done in 2 hours which I expected. The gentlemen that helped me was so friendly & explained what was done, I had a great experience . WE have been with Ford for many years .

Good experience with getting my service done.

Good service, didn't have to wait long

I had a great experience purchasing a Lincoln at Hempstead Ford, My salesman JC was great, very knowledgeable, friendly and personable. As were everyone that I dealt with at the dealership. If you are thinking about a new or used car do not hesitate to stop by and check this dealership out.

I just leased a Nautilus from Hempstead Ford/Lincoln and was very pleased with the transaction. Dimitri was very informative and professional. He answered all of my questions prior to and after my purchase. I came to Hempstead ford from another dealership whom I was a customer for 15 years. Sadly, they seem to no longer value customer loyalty. For now, on Hempstead Ford will be my First stop when searching for a new vehicle

I had a great experience with the dealership and especially with my sales rep, Ariq. He was excellent throughout the entire process—professional, helpful, responsive, and very easy to work with. Everything was straightforward and painless from start to finish, with no unnecessary pressure or hassle. I’m very happy with my new Explorer and would definitely recommend Ariq to anyone looking for a smooth car-buying experience.

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John B at Hempstead Ford delivers honest, direct, and fair feedback, something that’s increasingly rare in today’s minimal customer‑service world. His knowledge of Ford vehicles, programs, and incentives is exceptional, and he communicates clearly without any games or confusion. In a time when genuine service and transparency often feel like a thing of the past, Hempstead Ford and John still prevail. He is my Trusted Ford guy !

This was the FOURTH car I purchased from Hempstead Ford and the THIRD car I purchased from JC Crescenzo. We love our new Bronco, but this review is about JC. There are many reasons we've gone back to JC. He is straight-forward, honest and there's no xx. He's a sales consultant, NOT a salesman. He explains about your options and answers questions honestly in an attempt to ensure you will be happy with your new car. He's not at all pushy (It helps this is a no haggle dealer) and he's trustworthy. When I got ... Read More

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DealerRater - Oct 1, 2026

This was the FOURTH car I purchased from Hempstead Ford and the THIRD car I purchased from JC Crescenzo. We love our new Bronco, but this review is about JC. There are many reasons we've gone back to JC. He is straight-forward, honest and there's no xx. He's a sales consultant, NOT a salesman. He explains about your options and answers questions honestly in an attempt to ensure you will be happy with your new car. He's not at all pushy (It helps this is a no haggle dealer) and he's trustworthy. When I got home after picking up our new Bronco we found a minor issue with the car. I immediately called JC and he assured me the dealer would fix the issue. Sure enough, JC himself, facilitated the fix and this minor issue was quickly resolved. At other dealers I have dealt with in the past, I'm sure this minor issue would have been a major pain. BTW, for my previous car, I visited JC but what I wanted was not currently available. Sure enough, almost two months later he called me and said, "The car you wanted just came in. I'm holding it for you before putting it on the website". I went to see him and he was right. I bought the car immediately. You can be sure when the time comes for another car, we will call JC and Hempstead Ford FIRST.

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So far, I love my 2026 Maverick XLT. Everyone at Hempstead Ford Lincoln has been very helpful and knowledgeable. This is a great place to shop for a new truck or car. Highly recommend!

Everyone was very helpful in figuring out the best deal for us. The truck was available within two days. There was nothing for us to do to complete the sale. They took car of contacting my insurance company and registered the vehicle. In all everything went off to plan thanks

John Lydon is an excellent service manager at Hempstead Ford/Lincoln. The repair was done in a timely manner and the use of Ford factory parts gives me confidence.

I've been a Ford customer for almost 3 years and have had to bring in my car for service a number of times to address recalls. Every interaction that I've had with the team at Hempstead Ford has been positive. Oliver's team has done right by me when I needed their help. Thank you Oliver, Charlie, Rich, and Will!

I had an appt Friday at 8am, I dropped off my work van and they failed to do the services schedule . They change the oil sticker and didn’t perform the services. It wasn’t until I came to pick at 2pm that was made aware. At that point I was asked to leave the van until Tuesday of the following week for the service. Very unreasonable and unfair for a paying customer. On top of everything they were all rude about their own mistake

I worked with Chris S. He was great in helping me get the car I wanted at a reasonable price. He was a true professional every step of the way. The total process went really well. I couldn't be more happy.

Excellent customer service! Rich assisted me with my vehicle, and I was extremely pleased with the entire experience. He was professional, helpful, and made the process easy and stress-free. I truly appreciate the great service and would definitely recommend him!

(Translated by Google) Terrible service. I made an appointment, and when I arrived, it turned out there was only my name on file, but no vehicle was registered. In short, they didn't schedule my appointment. I was attended to by an elderly gentleman with a bad attitude. I asked him to please take my car because I had already lost half a day of work, and he told me that's not how it worked. Afterward, he seemed to try to do his job, but in the end, he told me that if I didn't know the exact ... Read More

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Google - Sep 17, 2026

(Translated by Google) Terrible service. I made an appointment, and when I arrived, it turned out there was only my name on file, but no vehicle was registered. In short, they didn't schedule my appointment. I was attended to by an elderly gentleman with a bad attitude. I asked him to please take my car because I had already lost half a day of work, and he told me that's not how it worked. Afterward, he seemed to try to do his job, but in the end, he told me that if I didn't know the exact problem with my car, he couldn't help me. I explained a thousand times that the engine vibrates when you press the brake and makes a noise like the belt is about to break. I know one of the owners, and he's a very kind person, but I can't say the same about his employees; they're grumpy old men. Do yourselves a favor and don't buy a 2024-2025 Mustang EcoBoost. In less than a year, I received three recalls with only 8,000 miles. The engine sounds like an old machine. to cut the grass (Original) Pesimo servicio hice una cita y cuando llego resulta que solo esta mi nombre pero no hay ningun veiculo registrado en pocas palabras no agendaron mi cita,me atendio un señor de abansada edad con una mala actitud le pedi que porfavor recibieran me carro por que ya abia perdido medio dia de trabajo y me dijo que no funcionaba asi despues como que trato de hacer su trabajo pero alfinal me dijo que si no sabia cual era el problema exacto que tenia mi carro el no me podia ayudar le explique una y mil veces que el motor vibra cuando pisas el freno y hace un ruido como si fuera la banda que esta apunto de quebrarse conosco a uno de los dueños y es una persona muy amable pero no puedo decir los mismos de sus empleados son unos viejitos cascarrabias ,hagance un favor a ustedes mismos y no compren un mustang ecoobost 2024_2025 en menos de 1 años recibi 3 recalls con 8000 millas el motor se ecucha como que es una maquina vieja de cortar grama

Sales guy told my wife these cars were too expensive for her when she walked in. She was looking for a new SUV to replace our minivan. I would stay away unless you want to be berated as a female (Like Julia Roberts) or are a tough guy that wants to argue back. He actually made my wife cry when she went back in her car. (That’s why this review stays). A proper line to say would be “the price of these cars are between 50,000 and 90,000. Is that within your budget?” if you need to qualify your customer. Update, ... Read More

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Google - Sep 15, 2026

Sales guy told my wife these cars were too expensive for her when she walked in. She was looking for a new SUV to replace our minivan. I would stay away unless you want to be berated as a female (Like Julia Roberts) or are a tough guy that wants to argue back. He actually made my wife cry when she went back in her car. (That’s why this review stays). A proper line to say would be “the price of these cars are between 50,000 and 90,000. Is that within your budget?” if you need to qualify your customer. Update, we got a beautiful Toyota Sequoia 1794 TRD with wind chill pearl. Never been happier with this. Our friend has a Lincoln and our Sequoia is beautiful!

Rick Roseman and the team at Hempstead Ford are the best in the business. They make the leasing process enjoyable which is not a word you often associate with car buying! Highly recommend this dealership and Rick!!!

Excellent service and fully transparent with the work. Even helped with the warranty claim that saved me $$$

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I came in with a flat tire. Rich got my car serviced as soon as he could. i was in and out within an hour (maybe not even that long) Staff is always warm & welcoming-no complaints here.

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My experience at Hempstead ford was not good,not very good customer service went in for Routine maintenance and I was told one price and then try to raise it after everything was completed.i got my car back and I heard a rattling noise coming from inside my vehicle after doing the cabinet air filter And after paying.they gave me an issue to bring it back into the shop.I would consider not coming to this dealership for service

Karen always is pleasant to deal with and shows concern if you have a problem. Hempstead Lincoln is such a pleasure to deal with

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Service is great. Staff very nice and helpful.

I have before Mercedes and BMW when I came to this dealer Ford you feel like you coming and high level service luxury thank you very much for everybody so nice and polite thank you again

I’ve bought 3 Mustangs from Dennis since 2012. He’s my Mustang Guy! Very responsive, cares and delivers service beyond expectations!

I have worked with John on two occasions and both times the attention and honest effort to work with you was greatly appreciated. John is a gentleman and while sales are what they are, John has been quite transparent. Thanks!

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I called to schedule an appointment. I was told they are busy and the next available date was in 2 months. The rep told me I'd get a reminder before the service date. I called back within 1.5 months just to confirm the date, I was told there is no appointment in the system, and it would be another 2 months until they can schedule me for one. This would essentially mean I am now waiting 4 months for service on a vehicle with issues. I reluctantly agreed. They then told me there would be no loaner. I asked for a different date ... Read More

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Google - Sep 1, 2026

I called to schedule an appointment. I was told they are busy and the next available date was in 2 months. The rep told me I'd get a reminder before the service date. I called back within 1.5 months just to confirm the date, I was told there is no appointment in the system, and it would be another 2 months until they can schedule me for one. This would essentially mean I am now waiting 4 months for service on a vehicle with issues. I reluctantly agreed. They then told me there would be no loaner. I asked for a different date when a loaner would be available but the best response they could tell me was "there are no loaners currently and they would let me know if one becomes available" How do I operate this way? Regretting my Lincoln purchase completely due to terrible service from dealers like this.

Best dealership in the greater NY area.

Fantastic Dealership! After months of no luck with finding the car I wanted, I was reached out to by Carmine about my dream car the F150 Platinum! Stan had showed me the car and it was exactly what I wanted. Both were so helpful with everything and went the extra mile! Please run to Hempstead Ford!

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Outstanding experience purchasing a new vehicle! From beginning to end customer service was the best and I highly recommend visiting Hempstead Ford. Frank was easy to work with and made the process seamless and efficient. Very happy customer!

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We have been customers of Hempstead Lincoln for more than 30 years, and there is a reason we continue to come back. . . again in 2026! The combination of fair pricing, excellent service, and genuine attention to the customer has consistently set the dealership apart. Karen Hesdra in Sales has been wonderful to work with over the years. She makes the entire process easy, comfortable, and remarkably seamless — exactly what you hope for when buying or leasing a new car. The same is true of Karen Wunderlich in Service. Her professionalism, responsiveness, and warm personal attention make every service visit a pleasure. After ... Read More

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Google - Aug 24, 2026

We have been customers of Hempstead Lincoln for more than 30 years, and there is a reason we continue to come back. . . again in 2026! The combination of fair pricing, excellent service, and genuine attention to the customer has consistently set the dealership apart. Karen Hesdra in Sales has been wonderful to work with over the years. She makes the entire process easy, comfortable, and remarkably seamless — exactly what you hope for when buying or leasing a new car. The same is true of Karen Wunderlich in Service. Her professionalism, responsiveness, and warm personal attention make every service visit a pleasure. After more than three decades, Hempstead Lincoln continues to demonstrate that earning a customer's business is one thing — earning their loyalty for a lifetime is something very different. They have certainly earned ours.

I had a great experience working with Ariq when purchasing my car. He was helpful, patient, and made the entire process feel easy and stress-free. He answered all of my questions, explained everything clearly, and never made me feel pressured into making a decision. I really appreciated how professional and friendly he was throughout the whole experience. I’m extremely happy with my new car and would definitely recommend him to anyone looking to purchase a vehicle!

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I had an amazing experience purchasing my Bronco! From start to finish, Mike S. made the entire process easy, stress-free, and enjoyable. He were knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured. He worked hard to find the right vehicle and made sure I was comfortable with every step of the process. His communication was excellent, and I truly felt like he had my best interests in mind. If you’re looking for someone who is honest, professional, and genuinely cares about their customers, I highly recommend working with Mike ... Read More

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DealerRater - Aug 22, 2026

I had an amazing experience purchasing my Bronco! From start to finish, Mike S. made the entire process easy, stress-free, and enjoyable. He were knowledgeable, patient, and took the time to answer all of my questions without ever making me feel pressured. He worked hard to find the right vehicle and made sure I was comfortable with every step of the process. His communication was excellent, and I truly felt like he had my best interests in mind. If you’re looking for someone who is honest, professional, and genuinely cares about their customers, I highly recommend working with Mike S. Thank you for making this such a great car-buying experience—I absolutely love my Bronco!

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The entire process was seamless. I called John to let him know what type of vehicle I wanted and he found my vehicle quickly. I visited the dealer on Thursday and picked it up on Friday. I’ve been working with John for 10+years and always walk away satisfied

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Excellent service and experience!!!

Service was great through and through! If you're looking for service on your Ford, would recommend Hempstead Ford.

Stan took care of me and I left the dealership a very happy customer. He went above what is required to make sure that I was satisfied. There are so many different requirements needed in completing a vehicle purchase and it can leave someone overwhelmed. This is my 2nd vehicle and Stan guided me step-by-step on what was required. I have already referred a friend to go see him for her son's car.

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Petfect service… Tichnis to be commended!!

Love this place so friendly service clean place nice environment

Hempstead Ford-Outstanding service and repairs, John Lydon is an excellent and knowledgeable service manager

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Went in for recall service on my vehicle afterwards my engine light came on . Went back and they said they couldn't do anything at the time and mentioned that you should change battery out first before coming back to further diagnostic I was taken back with that answer I bought my vehicle to another authorized repair shop. They simply Re programmed the vehicles computer because Ford had updated it but never finished the reprogramming. I felt taken back because I would not expect this kind of service from a Ford service center . They suppossed to be the best in ... Read More

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Google - Aug 4, 2026

Went in for recall service on my vehicle afterwards my engine light came on . Went back and they said they couldn't do anything at the time and mentioned that you should change battery out first before coming back to further diagnostic I was taken back with that answer I bought my vehicle to another authorized repair shop. They simply Re programmed the vehicles computer because Ford had updated it but never finished the reprogramming. I felt taken back because I would not expect this kind of service from a Ford service center . They suppossed to be the best in their buisiness would’t you think. It seams that they were trying to fetch for unnecassary repairs ?

Excellent service! Knowledgeable and courteous staff. Service completed quickly , was kept informed of the status multiple times.

Just got a ford explorer in May the sales man told me if I had any problems with car there would have a loaner car or come to my house to fix problems or give a ride to or from service depot. Then when I have a problem with the car they take my car for six days no rides no loaner just sorry about that 😐.

They take good care of you and the personal are great

2Nd time I had Rich as service advisor. Was great both times. Been having my Lincoln MKZ,s serviced here for 9 nears. He was extremely helpful. Thanks Rich.

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the salesman ance manager were true experts and very kind and patient. They both ex.plained the car and warranty in terms that were very understandable

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No communication. F150 was flat bedded into the dealership on Monday. Called on Wednesday to be told that there are other trucks in front of you and we haven’t even looked at it. Called again on Thursday to be told they turn the check engine light off. Dropped it off and the problem continues!!! Did they even do anything?? Terrible service!!!!

SERVICE ADVISOR WAS ON POINT THE WHOLE WAY THROUGH, AS HE ALWAYS IS WHEN MY MKX IN FOR SERVICE/REPAIRS. VERY PATIENT AND EXPLAINS IN DETAILS WHATS GOING ON.A+++ !!!

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John D'Alessando and Hempstead Ford have done it again. they have always made our transactions as smooth as possible due the professional level of service and attention to detail everyone can appreciate. Thank you John! Happy to do more business with you.

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They sell you a great car, and then give you the best service imaginable. Karen Wunderlich, John Lydon and John Berto are the best people ever to work with. Your vehicle could not be in better hands anywhere.

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It was great having the tires rotated and the oil changed in my driveway. The service was quick and clean. Very good

They sell you the car. Service is on their terms. Something doesn’t get fixed

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Easiest car buying experience of my life from start to finish. Would highly recommend.

I wish I could give less than 1 star! It was easy to make a quick 7 am appointment a day before, only to find out that I lost a day of income and had to pay for an Uber home and back to dealership and vehicle was not even touched! Ridiculous and unacceptable! I asked to speak to service manager, who apparently goes home before 2pm on weekdays...or at least that was what I was told 😒

Had a very pleasant experience. Although my Explorer was found to have an issue that required extensive work. My advisor John Lydon kept me informed all the time and advisong me that Warranty would cover the repairs. Had the car delivered to my house upon completion. Overall a very good experience.

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Great experience with the sales team here. Highly recommend!

There are service department, was incredible.Did everything in a timely manner?And in a professional way.

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I was pleasantly surprised that my car was picked up at my home and a loaner was given to me while my car was serviced

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Great service. Came to my house on the scheduled date and time . Did the necessary recall work. All good

This whole experience has been an utter nightmare. I was told a day or two and we are 5 days in and can’t get a straight answer. I have Been calling all morning and can’t even get through to a human to get a status update. So unprofessional in my opinion. To boot, no loaner car available. I will Never go back! I will Find a different dealership to go to going forward. Hard lesson to learn.

We had a great experience! We live more than 50 miles away but Hempstead had the exact car we wanted. Called them up and spoke with Dennis. He gave us a fair price and sent us the contract. We came and picked up the car with no issues whatsoever. Dennis was awesome to work with and it was refreshing to work with an honest dealership. Highly recommend.

Always good service

I always receive excellent service from Rich Fiedler. I could not ask for better service advisors. Karen, Rich and John Lydon are personable and thorough and always greet me by name whenever I come in. Also, Maria in the parts department has always been excellent. I've known her since the 90's, and Bob Jackson in Finance, too!

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Doug is wonderful to work with andvI trust him 100% in any car purchase I've made over our 25 year plus relationship. The best! JAVO

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Excellent friendly service

Always great and always better than we expect! Had basic problems solved without question. Thank you Lincoln!!!

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Had my first oil change just over a month ago and also a recall. The guys there were great, my Nautilus was done in a timely manner, was clean and ready to roll. Great job by all 😀

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My son recently purchased a brand-new Ford Bronco Outer Banks from this dealership, and within the very next day discovered a substantial fluid leak underneath the vehicle at my residence. I was later informed that the issue was caused by a hairline fracture in the transmission pan. This was extremely upsetting because no one expects a major drivetrain-related issue immediately after purchasing a brand-new vehicle. As a result of this experience, my son no longer feel comfortable or confident driving this Bronco due to concerns about its long-term reliability and the possibility that the transmission may have operated under low-fluid ... Read More

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Google - May 19, 2026

My son recently purchased a brand-new Ford Bronco Outer Banks from this dealership, and within the very next day discovered a substantial fluid leak underneath the vehicle at my residence. I was later informed that the issue was caused by a hairline fracture in the transmission pan. This was extremely upsetting because no one expects a major drivetrain-related issue immediately after purchasing a brand-new vehicle. As a result of this experience, my son no longer feel comfortable or confident driving this Bronco due to concerns about its long-term reliability and the possibility that the transmission may have operated under low-fluid conditions before the defect was discovered. To make matters worse, he was instructed to come to the dealership at 6:05 PM after work, only to arrive and be told that the service department was already closed. This showed poor communication and a lack of respect for my time. I expected much better quality control, inspection, and customer service from both the dealership and Ford. Buying a new vehicle should provide peace of mind, not immediate repair concerns and uncertainty. I hope this matter is taken seriously and resolved fairly.

Everything went smoothly and the sales staff was extremely helpful with my questions . Dealership was very clean

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Had a great experience with Hemstead.Lincoln. Repair was done promptly. Service advisor Will is top notch ,very communicative and knowledgeable. Highly recommend them.

Service work was excellent!! There is nothing else which I can sayas I am a person of few words

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Good service everything was handled and explained. Car detailed prior to receiving. Second car I’ve gotten here

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very ni ce bo problem very informative not a long wqit at all and washed thw car

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Excellent service and customer attention by Oscar and his staff. One been a customer for almost 6 years!

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